Privacy policy

Privacy Policy

At Mama Thandi, we respect your privacy and want you to feel comfortable when shopping with us.

We are a small family-run shop, and we only collect and use personal information when we need it to process your order, provide our services, communicate with you, or keep our website safe and running properly.

This Privacy Policy explains what information we may collect, how we use it, who we may share it with, and the rights you have in relation to your personal information.

Our online store is operated using Shopify.

1. Who We Are

Mama Thandi is responsible for the personal information collected through mamathandi.com.

Mama Thandi
Email: help@mamathandi.com
Website: mamathandi.com

If you have any questions about how we handle your personal information, you can contact us at help@mamathandi.com.

2. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

Your name.
Email address.
Telephone number.
Delivery and billing address.
Order and purchase information.
Information needed to process returns, exchanges or refunds.
Messages or other communications you send to us.
IP address.
Basic information about your device and browser.
Information about how you use and navigate our website.

When you make a payment, your payment information is processed by Shopify and/or the payment providers available at checkout. We do not need to store your full payment card details ourselves.

We do not intentionally collect sensitive personal information through the normal use of our store.

3. How We Use Your Information

We may use your personal information when necessary to:

Process and fulfil your orders.
Process and confirm payments.
Arrange and track deliveries.
Send order confirmations and other information relating to your purchase.
Handle returns, exchanges and refunds.
Respond to questions and requests.
Prevent fraud, abuse and other unauthorised activity.
Keep our website secure and functioning properly.
Improve our store and customer experience.
Comply with legal, tax and other applicable obligations.

We aim to collect only the information that is reasonably necessary for these purposes.

4. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send you:

New product updates.
Special offers and promotions.
Information about our products.
Other occasional news from Mama Thandi.

You do not need to receive marketing emails to place an order with us.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:

help@mamathandi.com

Choosing not to receive marketing communications will not affect your orders or your ability to use our store.

5. Who We Share Your Information With

We may share personal information with trusted service providers when this is reasonably necessary to operate our store or provide a service to you.

These may include:

Shopify, which provides the platform used to operate our online store.
Payment providers that process transactions.
Delivery and logistics providers.
Technology and security providers that help us operate and protect our website.
Analytics or marketing providers, where used and where permitted by applicable law.

We may also disclose information where required or permitted by law, or where necessary to protect our rights, our customers, or the security of our store.

We do not sell your personal information to third parties.

6. Shopify and International Processing

Our store is powered by Shopify, which may process certain information relating to your visit, account, order and payment.

Some of our service providers may operate outside South Africa. This means that your personal information may, in certain circumstances, be transferred to or processed in another country.

Where personal information is transferred to another country, we take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data protection requirements.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies that help the store function properly and provide a better shopping experience.

Cookies may be used to:

Keep items in your shopping cart.
Remember certain preferences.
Help the checkout process work properly.
Understand how visitors use our website.
Support analytics and advertising features where these are used.

Depending on the cookies and technologies being used, you may be able to manage certain preferences through your browser or the privacy controls available on our website.

Third-party services used on our store may also place their own cookies or similar technologies in accordance with their respective privacy policies.

8. How We Protect and Keep Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We only keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When information is no longer needed, we will take reasonable steps to delete it, securely dispose of it, or otherwise handle it in accordance with applicable legal requirements.

9. Your Privacy Rights

Under applicable South African data protection law, including the Protection of Personal Information Act (POPIA), you may have rights relating to your personal information.

Depending on the circumstances, these may include the right to:

Ask what personal information we hold about you.
Request access to your personal information.
Ask us to correct information that is inaccurate, incomplete or outdated.
Object to certain processing of your personal information.
Request the deletion or removal of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Complain about the way your personal information is being handled.

To make a privacy-related request, please contact:

help@mamathandi.com

Please provide enough information for us to understand your request and, where necessary, verify your identity before we provide or change personal information.

We will respond to your request within the timeframe required by applicable law.

10. Children's Privacy

Our store is not specifically directed at children.

We do not knowingly collect personal information from children where such collection would be unlawful.

If you believe that a child has provided us with personal information in circumstances where this should not have happened, please contact us at help@mamathandi.com so that we can review the situation.

11. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our store, the services we use, our practices, or applicable legal requirements.

Any updated version will be published on this page.

We encourage you to check this page from time to time for the latest version.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or the way we handle your data, please contact us: