Terms of Service

Welcome to Mama Thandi.

These Terms of Service explain the rules that apply when you visit our website or place an order through our online store.

By using our website or placing an order, you agree to these Terms of Service and to the other policies that apply to your purchase.

We are a small family-run shop, so if you ever have a question about an order or something on the website, please feel free to contact us at help@mamathandi.com.

1. About Mama Thandi

This website is operated under the name Mama Thandi.

Email: help@mamathandi.com
Website: mamathandi.com

For questions about an order, product or your use of the website, you can contact us at the email address above.

2. Products and Availability

We do our best to show our products as accurately as possible, including their photographs, descriptions, colours, materials and other details.

Because products are photographed under different lighting conditions and viewed on different screens, there may be small differences in colour, texture or finish.

Some of our pieces may also have natural variations due to the materials used. These small differences are part of what makes individual pieces special.

All products are subject to availability.

If an item becomes unavailable after you have placed an order, we will contact you and work with you to find an appropriate solution, which may include a refund where applicable.

3. Prices and Payment

All prices shown on our website are displayed in South African Rand (ZAR) unless stated otherwise.

The price applicable to your order is the price shown at the time you complete your purchase, including any discounts or promotions available at that time.

The total amount payable will be shown before you complete your order.

Available payment methods are displayed at checkout and may be processed through Shopify and/or the relevant payment providers.

For security reasons, we may hold or cancel an order where there are reasonable grounds to suspect fraud, unauthorised use of a payment method, or an inability to verify the transaction.

If your payment has already been made and we cancel your order, any applicable refund will be processed accordingly.

4. Placing an Order

Once you have completed your purchase, you will receive an order confirmation by email.

Please check your details carefully before completing your order, especially:

• Your name.

• Email address.

• Delivery address.

• Products and quantities selected.

If you notice a mistake, please contact us as soon as possible at help@mamathandi.com.

If your order has not yet been processed or shipped, we will do our best to make the requested change or cancel the order where possible.

Once an order has been shipped, our Shipping Policy and Returns & Refund Policy will apply.

5. Shipping and Delivery

We offer free delivery across South Africa.

Once your order has been shipped, you will receive tracking information by email where tracking is available.

Delivery times are estimates and may occasionally be affected by the courier, public holidays, weather, or other circumstances outside our reasonable control.

For more information about delivery, please see our Shipping Policy.

6. Returns and Refunds

Eligible items may be returned within 30 days of receiving your order, subject to the conditions set out in our Returns & Refund Policy.

If your order arrives damaged, defective or incorrect, please contact us at:

help@mamathandi.com

We will review the situation and work with you to find an appropriate solution.

Nothing in these Terms of Service or our Returns & Refund Policy is intended to limit any consumer rights that apply to you under South African law.

7. Promotions and Discounts

From time to time, Mama Thandi may offer discounts, promotions or special offers.

Each promotion will be subject to the terms displayed on the website when the promotion is offered.

Depending on the promotion, an offer may:

• Be available for a limited time.

• Require a minimum purchase or quantity.

• Be applied automatically at checkout.

• Not be combined with other discounts.

The price and promotional terms shown at checkout will apply to your purchase, subject to applicable law.

8. Using Our Website

We want Mama Thandi to be a safe and pleasant place to shop.

You agree not to use our website to:

• Commit fraud or carry out unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful software.

• Interfere with the normal operation or security of the website.

• Copy or use our content for unauthorised commercial purposes.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers or our business.

9. Intellectual Property

Unless stated otherwise, the photographs, text, logos, graphics, designs and other content on this website belong to Mama Thandi or are used with the appropriate permission.

You may not reproduce, modify, distribute or commercially use our content without prior permission, except where permitted by law.

We put a lot of care into the presentation of our shop and products, so we kindly ask that our images and content are not copied or reused without permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies. More information about these can be found in our Cookie Policy, where applicable.

11. Changes to These Terms

We may occasionally update these Terms of Service to reflect changes to our website, products, services or applicable legal requirements.

The latest version will always be published on this page.

Any changes will not retrospectively remove rights relating to orders you have already placed, except where permitted or required by law.

12. South African Law and Consumer Rights

These Terms of Service are governed by the laws of South Africa, to the extent applicable.

Nothing in these Terms is intended to exclude, restrict or waive any consumer right or legal protection that cannot lawfully be excluded or restricted.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

13. Contact Us

If you have any questions about these Terms, your order or anything else relating to Mama Thandi, please get in touch.

Mama Thandi
Email: help@mamathandi.com
Website: mamathandi.com

We are a small family-run shop, and when you email us, you are reaching us directly. We will always do our best to help.

Thank you for supporting Mama Thandi.