Returns & Refund Policy

At Mama Thandi, we want you to feel just as comfortable shopping with us as you would in our little workshop.

My mother has always taken great care over the pieces we offer, and now that I am helping her with the shop, we want every order to reach you in the best possible condition.

If something isn't quite right with your order, please don't hesitate to get in touch with me at help@mamathandi.com. I will look into it and do my best to find a fair solution.

1. Returns

If you change your mind about your purchase, you can request a return within 30 days of receiving your order, provided the item meets the conditions below.

Please email me at:

help@mamathandi.com

I will send you the return instructions before you send anything back. Please don't return an item without contacting us first.

2. Conditions for Returns

For a return due to a change of mind, the item should:

• Be unused and in its original condition.

• Be in good condition.

• Have its original packaging and labels where possible.

• Not show signs of damage caused by use or improper handling.

• Be sent back within the 30-day return period.

Once I receive your request, I will review the details and let you know the next steps.

3. Damaged, Defective or Incorrect Items

Please have a quick look at your order when it arrives.

If your item arrives damaged, has a defect, or isn't the item you ordered, please email me at help@mamathandi.com as soon as possible.

Please include:

• Your order number.

• A short description of what happened.

• A few photos of the item and packaging, if relevant.

I'll review everything and get back to you with the best way to resolve the issue. Depending on the circumstances, this may include a replacement, repair or refund.

Your legal rights under South African consumer protection law are not affected by this policy. Where applicable, these rights may include remedies for defective or unsuitable goods for up to six months after delivery.

4. Return Shipping

If you are returning an item simply because you have changed your mind, the return shipping cost will generally be your responsibility.

If the item was damaged, defective or incorrect when you received it, we will review the situation and handle the return shipping in accordance with applicable South African law.

We recommend using a tracked delivery service when returning an item, so that there is a record of the delivery.

5. Cancelling an Order

If you have placed an order by mistake or have simply changed your mind, please email me as soon as possible at:

help@mamathandi.com

If your order has not yet been processed or shipped, I will do my best to cancel it before it leaves us.

If it has already been shipped, you may need to receive the order first and then follow the return process above.

Any cancellation rights you may have under South African law remain unaffected.

6. How to Request a Return

Just send me an email at:

help@mamathandi.com

Please include:

• Your order number.

• The item you would like to return.

• The reason for the return.

• Photos if there is a problem with the item.

I will normally reply within 2–5 business days with the return instructions.

7. Refunds

Once your returned item arrives, I will check its condition and let you know once the refund has been approved.

Approved refunds will normally be sent back to the original payment method used for the purchase, unless we agree otherwise.

Please keep in mind that it can take a little while for the refund to appear in your account, depending on your bank or payment provider.

For returns due to a change of mind, the original delivery cost may not be refundable where permitted by law.

8. Your Consumer Rights

We want this policy to be simple and fair, but it does not replace any rights you have under South African consumer protection law.

If the law gives you a right to a repair, replacement or refund, those rights will continue to apply regardless of our voluntary 30-day return policy.

A Little Note From Us

We are a small family-run shop, so there isn't a big customer service team behind these emails.

When you write to help@mamathandi.com, you're reaching me directly, and I will do my best to help.

Thank you for supporting my mother's little workshop and giving our pieces a new home.

With love,
Thandi & her daughter